OTTE Gear is not responsible for lost or damaged packages once a package is in the hands of a postal carrier. If you would like to upgrade your shipping to include insurance or a signage requirement, please contact info@ottegear.com to update your preference within 24 hours of receiving your order confirmation.

We at OTTE Gear stand by our product and are committed to user satisfaction. If you are not happy with your purchase or receive it damaged, please contact returns@ottegear.com with your order number to generate a return.

Items can be returned within 60-days from the date of receipt. They must be in new, unworn, unwashed condition with the tags still attached. Place the item(s) back in original packaging and use the label we provide to you. After the product is received back to our warehouse, please allow 5–7 days for the credit to appear back to your original form of payment.

United States - cost for the return label is $7.50 and will be deducted from your product refund. original shipping is not available for refund.

International - return shipping costs will be calculated based on location and will be deducted from your product refund. original shipping is not available for refund.