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OTTE Gear

OTTE Gear Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ottegear.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

 - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
 - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
 - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (which includes credit card and paypal verification), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

DISCOUNT PROGRAM VERIFICATION
 We provide product discounts to individuals employed by the below. In order to ensure these programs are used appropriately, we verify employment using personal information such as employee ID numbers and photographic or other reproductions of employee ID cards. We use this information to verify eligibility for these programs and a discount code is provided to the verified individual. After verification is colete and the discount code is provided, the personal information is permanently deleted. 
 1)	United States Air Force or United States Air Force Reserves;
 2)	United States Army or United States Army Reserves;
 3)	United States Navy or United States Navy Reserves;
 4)	United States Marine Corps or United States Marine Corps Reserves;
 5)	United States Coast Guard or United States Coast Guard Reserves;
 6)	Active Duty Law Enforcement in any state or territory of the United States;
 7)	Full Time Fire Rescue in any state or territory of the United States
 8)	CIA, or FBI, or United States Marshal, or Diplomatic Security Service

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. 

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. 

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
 FACEBOOK - https://www.facebook.com/settings/?tab=ads
 GOOGLE - https://www.google.com/settings/ads/anonymous
 OTTE GEAR MAILCHIMP SUBSCRIBER LIST - Unsubscribe

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
 DO NOT TRACK
 Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CHILDREN’S PRIVACY
 We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to make purchases. The Site and its content is not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at info@ottegear.com. 

DATA RETENTION
 When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
 We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
 For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@ottegear.com or by mail using the details provided below:

OTTE Gear 
 641 Shunpike Rd #200
 Chatham, NJ, 07928
 United States

We at OTTE Gear stand by our product and are committed to user satisfaction. If you are not happy with your purchase or receive it damaged, please contact returns@ottegear.com with your order number to generate a return.

Items can be returned within 60-days from the date of receipt. They must be in new, unworn, unwashed condition with the tags still attached. Place the item(s) back in original packaging and use the label we provide to you. After the product is received back to our warehouse, please allow 5–7 days for the credit to appear back to your original form of payment.

United States - cost for the return label is $7.50 and will be deducted from your product refund. original shipping is not available for refund. 

International - return shipping costs will be calculated based on location and will be deducted from your product refund. original shipping is not available for refund.

OTTE Gear is not responsible for lost or damaged packages once a package is in the hands of a postal carrier. If you would like to upgrade your shipping to include insurance or a signage requirement, please contact info@ottegear.com to update your preference within 24 hours of receiving your order confirmation.

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