HIVE PRELOVED

Limited Edition Pink Sequin and Satin Handbag

Leather Black Hobo Shoulder Bag

Malice Pearl Khaki Pony Hair Shoulder Bag

Cotton Timeless Classic Quilted Double Flap Gold Chain Shoulder Bag

Paddington Brown Leather Shoulder Bag

Black Leather Shoulder Bag

Black Croc Embossed Leather Bag

Zucca Red Leather & Canvas Embroidered Beaded Bag

Takashi Murakami Black Monogram Multicolore Canvas Petit Noé

Mini Mamma Baguette Suede Beaded Shoulder Bag

Discover HIVE PRELOVED’s curated selection of authentic preloved luxury fashion. Specializing in bags and more, all sourced from Japan.

EFFECTIVE DATE: MAR 7, 2024
HIVE PRELOVED (HIVE Collective Inc.) ("HIVE Preloved", "us", "we" or “our”) is committed to respecting and protecting the privacy of our Users. The term “Users” refers to visitors and users of our website.
As used herein, the “Website” shall mean our website (www.hivepreloved.com). In the website, we provide Users with access to sales of consigned luxury items and other related services ( our “Service”). This Privacy Policy covers personal information collected about our Users. Included in this Privacy Policy is also our Cookie Policy.
COLLECTION OF PERSONAL INFORMATION When you use our services or make an inquiry, we collect personal information that you provide. This includes, but is not limited to, your name, email address, phone number, and shipping address.
USE OF PERSONAL INFORMATION We use your personal information primarily for processing orders, providing customer service, and for marketing purposes. We are committed to using your personal information only for these purposes.
COOKIES USAGE POLICY We use cookies to enhance your user experience and improve the quality of our site. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites. You can control the use of cookies at the individual browser level.
PROVIDING PERSONAL INFORMATION TO THIRD PARTIES We may share your personal information with third parties such as Google and connected social media platforms for the purpose of improving our services and for marketing purposes. These third parties are prohibited from using your personal information for any other purposes.
POLICY CHANGES We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
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Privacy Policy

HIVE PRELOVED Return and refund policy <a data-encoded-attr-charset="dXRmLTg=" data-encoded-tag-value="" data-encoded-tag-name="meta"></a>At HIVE PRELOVED, we value the trust you place in us and want to ensure you shop with total confidence. Please review our refund policy below, which forms part of our Terms and Conditions: 30-Day Return Window We understand that sometimes a purchase may not be perfect. We accept returns within 30 days of the date your order was delivered, provided the items meet the specified conditions outlined below. We strive to provide comprehensive information about each item, including detailed descriptions, multiple images, and accurate measurements. The colors of items, particularly beige and yellow tones, may appear differently depending on your device's screen. Please carefully review all details and measurements before making a purchase. If you require further information or clarification, our customer service team is available to assist you before your purchase. Conditions for Return Eligibility To be eligible for a return, the following conditions must be strictly adhered to: • &nbsp; &nbsp;Timeframe: The item must be returned within 30 calendar days from the date of purchase. • &nbsp; &nbsp;Original Condition: The item must be in its original condition, unworn, unused, and undamaged, with all tags attached and the original packaging included. • &nbsp; &nbsp;Completeness: All original accessories, such as branded boxes, dust bags, and accompanying materials, must be included in the return. We urge you to be careful when trying on your purchases and to return them in the same condition you received them. Any returns that do not comply with this policy will not be accepted.&nbsp; Return Procedure To initiate a return for an eligible item, please contact us within 30 days of receiving your order via our <a href="https://www.hivepreloved.com/pages/llilililillililiiillliiill" title="Product Returns Form" style="font-style: italic; text-decoration: underline;">Product Returns Form</a>
. Provide your order number, details of the issue, and clear photographic evidence. We will carefully review your request and, if the return is authorized, provide a return shipping label. Unauthorized returns or returns shipped using a different label will not be accepted, and customers are liable for any returns made at their own expense that do not go through our standard return procedure. 
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If returning the item from a country different from the country in which the order was received, customers are responsible for the return shipping costs and any associated customs fees or import duties, except in cases where an incorrect or damaged item was received. Monitoring of Returns To ensure a positive shopping experience for all our customers, we monitor return activity. We reserve the right to close an account or restrict future orders if we determine, in our sole discretion, that a customer's return behavior violates our Terms and Conditions or is otherwise unreasonable. In such cases, we are not obligated to provide a specific explanation for the account closure or order restriction. Refund Processing Upon receipt and inspection of the returned item, our team will process your refund. The refund will be credited to the same payment method you used for the initial transaction. Please note that it may take additional time for your financial institution to process the refund.
Shipping Responsibility for Returns The cost of return shipping for eligible returns will be borne by us. However, please note that any customs duties or taxes paid by the customer on the original order are non-refundable, as these fees are collected separately by your local customs authority. We will be responsible for the customs fees associated with the return shipment. Upon initiating a return, we recommend ensuring the package is adequately insured, as we are not responsible for any damage or loss during return shipping. Disclaimer This refund policy is subject to change without notice. Please review this policy periodically for any updates. In the event of a conflict between this refund policy and our Terms and Conditions, the Terms and Conditions shall govern. 
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Refund Policy

<a name="_Hlk189465257"></a>Thank you for shopping at HIVE PRELOVED! By placing an order, you agree to the following shipping policy, which forms part of our Terms and Conditions.
Pricing and Currency
Prices are displayed in your local currency for your convenience. However, transactions may be processed in another currency. You may select your preferred currency at checkout, where available.
Prices are subject to change without notice due to market fluctuations.
Orders shipped internationally are exempt from Japanese consumption tax. Prices displayed on the website will reflect this exemption if your device's location is outside of Japan.
Currency Exchange and Transaction Fees
When paying in a currency different from your local currency, or if a refund is processed in a different currency, you may incur foreign transaction fees and/or experience fluctuations in exchange rates. You are responsible for all such fees and exchange rate differences, including those associated with returns or cancellations, even if caused by HIVE PRELOVED. Refunded amounts may be lower than the original purchase price due to these factors. HIVE PRELOVED is not liable for these costs.
Payment Options
We accept the following payment methods: Apple Pay, Google Pay, PayPal, Amazon Pay, and major credit cards (American Express, Visa, Mastercard, and JCB).
Shipping
We ship to over 100 countries worldwide.
We partner with DHL, FedEx, and EMS (Japan Post) for shipping. HIVE PRELOVED reserves the right to select the shipping carrier for your order. You may not select a specific carrier.
Shipping Address Accuracy
We ship exclusively to the address registered upon checkout. Please verify that your shipping information is accurate prior to completing your payment. HIVE PRELOVED is not responsible for orders shipped to incorrect addresses provided by the customer. If an order needs to be reshipped due to an address error, additional shipping charges may apply. &nbsp; 
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. You can track your order using the provided information on our website or through the carrier's website. &nbsp; 
Delivery Time Estimates
Delivery times are estimated between 5-7 business days, depending on the destination country. Actual delivery may occur sooner. While we strive to ensure timely delivery, please note that unforeseen circumstances (e.g., customs delays, logistical issues) may affect delivery times.
Signature Required Upon Delivery
All packages are shipped with a signature required upon delivery to ensure secure receipt of the package. If you request a shipment without a signature requirement, you assume full responsibility for any missing or lost packages. If a delivery attempt is unsuccessful and the package is returned to us, you will be responsible for all additional re-shipping fees.
Current Promotion: Free Worldwide Shipping with DHL!
We are pleased to offer free worldwide shipping on all orders through our partnership with DHL. Domestic shipping within Japan is also free of charge. This promotion is subject to change or termination at our discretion.
IMPORTANT INFORMATION: Customs Duties and Taxes
When your order ships internationally, it may be subject to import duties and taxes levied by your country's customs agency. These charges are separate from the shipping fees you pay to HIVE PRELOVED and are your responsibility. You will be required to pay these fees upon delivery. These fees are not collected by HIVE PRELOVED.
Because customs policies vary widely, we cannot provide estimates for these costs. To avoid surprises, we highly recommend contacting your local customs office before placing your order to determine the potential amount of duties and taxes you may be required to pay. Failure to pay these duties may result in delays or the return of your order.
Delays and Force Majeure
We are not responsible for delays in shipping caused by events beyond our control, such as natural disasters, strikes, or other force majeure events. &nbsp; 
Returns Due to Non-Delivery
If an order is returned to us due to non-delivery (e.g., incorrect address, failure to pick up), the customer is responsible for any additional shipping charges incurred for re-delivery. &nbsp; 
Disclaimer
This shipping policy is subject to change without notice. Please review this policy periodically for any updates. In the event of a conflict between this shipping policy and our Terms and Conditions, the Terms and Conditions shall govern.
DELIVERY SERVICE <img src="https://cdn.shopify.com/s/files/1/0696/6483/3775/files/HIVE_PRELOVED_x_DHL_2.jpg?v=1718708866" alt=""> New Partnership Announcement We are thrilled to announce our global partnership with DHL! To celebrate this milestone, we’re offering a Free Worldwide Shipping Event. Experience the fastest and safest delivery of your products with DHL. Don’t miss out on this special offer! 🌐✈️📦 We ship to 100＋ countries via DHL, <del>FedEx, or EMS (Japan Post). The shipping courier cannot be chosen by the customer</del>. <del>A flat rate shipping fee of 50 Euros will be added to the price of the product regardless of the shipping destination</del>. <del>(Domestic delivery in Japan is free)</del>
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Shipping Policy

HIVE PRELOVED TERMS OF SERVICE Effective Date: 17 Feb, 2025
1. Introduction Welcome to HIVE PRELOVED! These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "you") and HIVE PRELOVED, a company owned by HIVE Collective Inc. ("HIVE PRELOVED," "we," "us," or "our"), governing your access to and use of the website located at [hivepreloved.com] (the "Site") and the services offered through it (the "Services"). By accessing, browsing, or using the Site or Services, you unconditionally agree to be bound by these Terms. If you do not agree with any provision of these Terms, you must not access or use the Site or Services. HIVE PRELOVED reserves the right, at its sole discretion, to modify or replace these Terms at any time without prior notice. It is your responsibility to periodically review these Terms for any changes. Your continued use of the Site or Services following the posting of any changes constitutes your acceptance of those changes.
2. Use of the Site and Services By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this Site. You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction, including, but not limited to, copyright laws. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in the immediate termination of your Services. You may only use the Site and Services for lawful purposes and in accordance with these Terms. You agree not to use the Site or Services: <meta charset="utf-8">• In any way that violates any applicable federal, state, local, or international law or regulation. <meta charset="utf-8">• To impersonate or misrepresent your affiliation with any person or entity. <meta charset="utf-8">• To interfere with or disrupt the operation of the Site or Services or the servers or networks connected to the Site or Services. <meta charset="utf-8">• To access or attempt to access any area of the Site or Services to which you do not have permission. <meta charset="utf-8">• To use any robot, spider, scraper, or other automated means to access the Site or Services for any purpose without our express written permission.
3. User Accounts To access certain features of the Site or Services, you may be required to create an account. You are responsible for providing and maintaining the accuracy of all information you submit to HIVE PRELOVED. You are also responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify HIVE PRELOVED immediately of any unauthorized access to or use of your account.
4. Electronic Communications By using the Site or Services, you consent to receive electronic communications from HIVE PRELOVED, including emails and notices posted on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. &nbsp;
 5. Intellectual Property All content on the Site, including, but not limited to, text, graphics, logos, images, audio clips, video clips, and software, is the property of HIVE PRELOVED or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from the Site without our prior written consent. You may not reproduce, modify, distribute, or display any content from the Site for commercial purposes.
6. Product Descriptions We strive to accurately describe our products on the Site. However, the information is provided for your reference only, and we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. All descriptions and prices of products are subject to change without notice.
7. Shipping and Returns Our Shipping Policy and Return Policy are incorporated into these Terms by reference. Please refer to these policies for more information on our shipping and return practices. 
8. Third-Party Links and Tools The Site and Services may contain links to third-party websites or resources that are not owned or controlled by HIVE PRELOVED. We are not responsible for the content, accuracy, or availability of these third-party websites or resources. You acknowledge and agree that HIVE PRELOVED will not be liable for any loss or damage of any kind incurred as a result of your use of any third-party links or resources. We recommend that you review the terms and conditions and privacy policies of any third-party websites or resources that you visit. We may also provide access to third-party tools or applications through the Site. These tools are provided "as is" and "as available" without any warranties, representations, or conditions of any kind. HIVE PRELOVED shall have no liability whatsoever arising from or relating to your use of any optional third-party tools. Your use of such tools is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider(s).
9. User Content and Submissions You may submit comments, feedback, or other content ("User Content") to the Site. You retain all rights in your User Content, but by submitting User Content to the Site, you grant HIVE PRELOVED a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, publish, distribute, and display your User Content in any medium. You represent and warrant that you have all necessary rights to submit your User Content and that your User Content does not infringe the rights of any third party. You agree not to submit any User Content that is unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms. HIVE PRELOVED has the right, but not the obligation, to monitor, edit, or remove User Content that we determine, in our sole discretion, is inappropriate or violates these Terms. We are not responsible for any User Content posted on the Site.
10. Disclaimer of Warranties The Site and Services are provided "as is" and "as available" without any warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, HIVE PRELOVED disclaims all warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, and non-infringement. HIVE PRELOVED does not warrant that the Site or Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. HIVE PRELOVED makes no representations or warranties of any kind, express or implied, regarding the use or the results of the use of the materials on this Site or in connection with the Services in terms of their correctness, accuracy, reliability, or otherwise.
11. Limitation of Liability To the fullest extent permitted by applicable law, in no event will HIVE PRELOVED, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to your access to or use of, or inability to access or use, the Site or Services, even if HIVE PRELOVED has been advised of the possibility of such damages. Further, neither HIVE PRELOVED nor any of its affiliates, officers, directors, employees, agents, or licensors will be responsible for any damages whatsoever arising from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance.
12. Indemnification You agree to indemnify, defend, and hold harmless HIVE PRELOVED and its affiliates, officers, directors, employees, and agents from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
13. Governing Law These Terms will be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law principles.
14. Entire Agreement These Terms constitute the entire agreement between you and HIVE PRELOVED concerning the Site and Services and supersede all prior and contemporaneous agreements and understandings, whether written or oral.
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