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performance and protection. considered equipment. exceptional experiences. everybody run.

Ciele Athletics aims to move people to movement, connection & community through considered equipment and exceptional experiences. shop the latest collection.

Privacy Policy

Refund Policy

<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><b>Please allow 1 to 2 business days for order processing in addition to the shipping times listed below when determining which method is best for you.</b></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 3;"><b><span style="font-size: 13.5pt;">Premium shipping</span></b></p>
<p>The fastest and most reliable service we offer. It’s also free on orders over 140 USD to the US.</p>
<p>shipping to the US: FedEx express “one rate”/ 2 to 3 business days</p>
<p>shipping international: DHL Worldwide / 2 to 5 business days</p>
<p>PO Box? carrier cannot deliver to a PO Box. Please be sure to enter a valid street address</p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 3;"><b><span style="font-size: 13.5pt;">Standard shipping: </span></b></p>
<p>Free standard shipping is offered on orders over 90 USD to the US.</p>
<p>Shipping to the US: FedEx ground economy<span style="mso-spacerun: yes;">&nbsp; </span>/ 5 to 10 business days</p>
<p>shipping international: Not <span style="color: #001d35; background: white;">available</span></p>
<p>PO Box? carrier cannot deliver to a PO Box. Please be sure to enter a valid street address</p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 3;"><b><span style="font-size: 13.5pt;">Customs and duty fees</span></b></p>
<p>International orders outside of USA are subject to import duties and taxes, as determined by your country. We are not responsible for any additional charges that might occur.&nbsp; The shipping charges incurred at check-out do not include duty, import or vat taxes.</p>
<p>Locate a<span>&nbsp;</span><a href="https://cieleathletics.com/retailers/">retailer</a><span>&nbsp;</span>near you to avoid international taxes and duty fees.</p>
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Shipping Policy

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<p><span><meta charset="utf-8"><em>Last updated: July 24, 2025</em></span><span></span><span></span></p>
<h4>Terms and Conditions</h4>
<p>These terms and conditions (“Terms and Conditions”) govern the use of, the information and the services (the “Services”) available through the website of Ciele Athletics Inc. (“us”, “we”, or “our”).</p>
<p>By accessing or using the Services you agree to be bound by these Terms and Conditions, as well as the Privacy Policy, as they may be amended from time to time. and accept all legal consequences. If you do not agree to these terms and conditions, in whole or in part, please do not use the Service. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT LIMITATIONS OF LIABILITY.</p>
<h4>Permitted Use</h4>
<p>You shall not modify this website, or its content in any way or reproduce, publicly display, perform, distribute, create derivative works of, or otherwise use this website, or its content for any public or commercial purpose.</p>
<p>You agree, represent and warrant that you shall not use the Services (A) for any purpose that is unlawful or prohibited by these Terms and Conditions; (B) in any manner which is contrary to any applicable local, provincial, federal, national, international and foreign laws or regulations; (C) in any manner which could damage, disable, overburden or impair this website or interfere with any other party’s use and enjoyment of this website or the Services.</p>
<h4>Trademarks</h4>
<p>The trademarks displayed on this website are our trademarks or registered trademarks. All other trademarks are the sole property of their respective owners. All use prohibited.</p>
<h4>Copyrights</h4>
<p>This website is protected by copyright and intellectual property rights laws and international treaties. All content displayed, in any form or format, including but not limited to videos, photos, blogs, forums, product descriptions, data, is owned exclusively by us and/or our affiliated companies and/or suppliers and/or licensors and is protected by copyright or other laws, including as a collective work and/or compilation, pursuant to copyrights laws, and international conventions. Any reproduction, modification, display or creation of derivative works from or redistribution, and/or copying is prohibited including but not limited to reproduction, unless you have our express prior written approval. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in this website.</p>
<h4>Availability, Errors and Inaccuracies</h4>
<p>Our Services, including, but not limited to, all products, prices, product images, specifications, availability, features, are subject to errors, inaccuracies, discontinuity and changes without notice and at our discretion.</p>
<p>The receipt of an e-mail order confirmation does not constitute acceptance of an order or a confirmation or an offer to sell.&nbsp;All orders are subject to our review and approval. If we choose to accept an order, such acceptance will be deemed upon shipment. We reserve the right, without prior notification, to limit the order quantity of any item and/or refuse service to any customer for any reason not prohibited by law.</p>
<h4>Accounts and Purchase</h4>
<p>Use of this website is made available only to persons over the age of 16 and to persons who can form legally binding agreements under applicable law. In addition, you may only establish an account if you are 16 years of age or over. In order to access or use some of Services, you may have to create and use an account. In doing so, you may be asked to supply certain information including, without limitation, your name and contact details, valid credit card number, the expiration date of such credit card, your billing address, and your shipping information. Such information might also be required to purchase any product made available through this website without creating an account.</p>
<p>You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password, whether your password is with our Services or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.</p>
<p>You represent and warrant that: (i) you have the right to provide the information you provide when creating the account, (ii) you have the legal right to use any credit card(s) or other payment method(s) in connection with any purchase; and that (iii) the information you supply to us is true, correct, and complete. You shall update information provided to us as soon as possible after any such information changes.</p>
<p>By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion and delivery of purchases.</p>
<p>We reserve the right to refuse or cancel your order/purchase at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, suspected fraud or unauthorized or illegal transaction, or for any other reasons discretionary to us.</p>
<p>In no situation we will be responsible or liable for any failure to complete any purchase, or for any directly or indirectly resulting loss or damages to you.</p>
<p>Failure to comply with these Terms and Conditions, may result in immediate termination of your account on our Services.</p>
<p>You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.</p>
<p>If you would like to access your data please click here :&nbsp;<a href="https://cieleathletics.com/data-request-form/">https://cieleathletics.com/data-request-form/</a></p>
<h4><span>Mobile Terms of Service</span></h4>
<p><span>The Ciele Athletics USA mobile message service (the "Service") is operated by Ciele Athletics USA (“Ciele Athletics USA”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.</span></p>
<p><span>By consenting to Ciele Athletics USA’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Ciele Athletics USA through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).</span></p>
<p><span>You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Ciele Athletics USA. Your participation in this program is completely voluntary.</span></p>
<p><span>We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.</span></p>
<p><span>You may opt-out of the Service at any time. Text the single keyword command STOP to <a href="tel:+18555947304">+18555947304</a> or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Ciele Athletics USA mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.</span></p>
<p><span>For Service support or assistance, text HELP to <a href="tel:+18555947304">+18555947304</a> or email&nbsp;cl<a href="mailto:mg@cieleathletics.com" title="mailto:mg@cieleathletics.com" data-outlook-id="1c6fa3bf-6b89-48dd-a6bd-1a3b3d3097d5">@cieleathletics.com</a>.</span></p>
<p><span>We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.</span></p>
<p><span>The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.</span></p>
<p><span>To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.</span></p>
<p><span>We respect your right to privacy. To see how we collect and use your personal information, please see our&nbsp;<a href="https://cieleathletics.com/policies/privacy-policy" title="https://cieleathletics.com/policies/privacy-policy" data-outlook-id="64d85d15-049d-4832-8a61-fa8dc72cf43b">Privacy Notice</a>.</span></p>
<h4>Feedback</h4>
<p>Any questions, comments, suggestions, or other information about our products or the Services submitted through this website (“Feedback”) shall be deemed non-confidential and non-proprietary. We shall be free to use, reproduce, disclose and distribute such Feedback in any manner without limitation. Please note that if you do send us any information that is confidential or proprietary, the information will be non-confidential and non-proprietary and we will not have any obligation or liability to you arising from our use of such information.</p>
<p>We do not control, and are not responsible for Feedback made available through this website or the mobile application. By using this website, you may be exposed to Feedback that you find offensive, indecent, inaccurate, misleading, or otherwise objectionable. You hereby agree that we will not have any liability for such Feedback.</p>
<p>You agree that you will not rely on said Feedback, and that under no circumstances will we be liable in any way for any Feedback or for any loss or damage of any kind incurred as a result of the use of any Feedback posted, emailed or otherwise made available. You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse, delete or move any Feedback for any reason.</p>
<h4>Disclaimer of Warranties</h4>
<p>YOU AGREE THAT USE OF THE WEBSITE AND THE SERVICES IS ENTIRELY AT YOUR OWN RISK. BOTH ARE PROVIDED ON AN “AS IS” OR “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ANY WARRANTIES FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE WEBSITE.</p>
<p>THE FOREGOING DISCLAIMER OF WARRANTIES APPLIES ONLY TO YOUR USE OF THE WEBSITE AND THE SERVICES AND DOES NOT APPLY TO OUR PRODUCTS.</p>
<h4>Limitation on Liability and Indemnity</h4>
<p>UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR MISUSE OF THE WEBSITE, FROM YOUR INABILITY TO USE THE WEBSITE, OR FROM THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE WEBSITE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY THIRD PARTY SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY THIRD PARTY INFORMATION, ADVICE, OR ADVERTISEMENT RECEIVED THROUGH THE WEBSITE OR THROUGH ANY LINKS ON THE WEBSITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Certain other jurisdictions do not permit limitations of liability. In such jurisdictions, some of the foregoing limitations may not apply to you.</p>
<p>You are responsible and liable for: (a) any breach of your representations, warranties, covenants or obligations under these Terms and Conditions and for the consequences of such breach, including any resulting loss or damage incurred by us or third parties; (b) all activities that occur under your registration to this website, password, username or identification, access code or account; and (c) maintaining the security, confidentiality and restricted, authorized use of all usernames and identifications, passwords.</p>
<p>You hereby agrees to indemnify, defend, and hold harmless us, our subsidiaries, affiliates, vendors, and the employees, directors, officers, agents, representatives, and subcontractors of each of them (collectively, the “Indemnified Parties”) from and against all liabilities, claims, damages, losses, expenses, and costs, including reasonable attorneys’ fees, sustained, incurred or paid by the Indemnified Parties, arising directly or indirectly out of or in connection from any activity related to the use of this website or the Services, and any violation of these Terms and Conditions. You will assist and co-operate as fully as reasonable required by the Indemnified Parties in the defense of any such claim or demand.</p>
<h4>Links To Other Web Sites</h4>
<p>The Services may contain links to third-party web sites or services that are not owned or controlled by Ciele Athletics Inc.</p>
<p>Ciele Athletics Inc has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Ciele Athletics Inc shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.</p>
<p>We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.</p>
<h4>Termination</h4>
<p>We may terminate or suspend access to our Services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.</p>
<p>All provisions of the Terms shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.</p>
<p>Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services.</p>
<h4>Governing Law</h4>
<p>These Terms and Conditions shall be governed by, and interpreted and enforced in accordance with, the laws in the Province of Quebec and the laws of Canada, as applicable.</p>
<p>If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, then any remaining provisions of these Terms and Conditions will remain in effect. These Terms and Conditions constitute the entire agreement between us regarding our Services, and supersede and replace any prior agreements, oral or otherwise, regarding the Services.</p>
<p>You agree that this Terms and Conditions shall be drafted in the English language. <em>Vous convenez que ces terms et conditions soient rédigés en langue anglaise. </em>When a French version of these Terms and Conditions exists, it is provided for convenience only; in case of discrepancy or conflict between the Terms and Conditions in French and the Terms and Conditions in English, the English version of the Terms and Conditions shall prevail.</p>
<h4>Changes</h4>
<p>We reserve the right, at our sole discretion, at any time and from time to time, to modify, replace or discontinue our Services (or any part thereof), including but not limited to this Website and our mobile application, without further notice. In addition, we reserve the right to modify these Terms and Conditions, at any time and from time to time, and to notify you by posting an updated version on this website.</p>
<p>By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised Terms and Conditions. If you do not agree to the new Terms and Conditions, in whole or in part, please stop using the website and the Services.</p>
<h4>Contact Us</h4>
<p>If you have any questions about these Terms, please <a href="http://www.cieleathletics.com/support">contact us.</a></p>
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