Knog US

Scout Bike Alarm & Finder

Oi Classic Bike Bell

Oi Luxe Bike Bell

Blinder Link Rear Bike Light

Blinder Rear Bike Light

Blinder 900 Front Bike Light

Blinder 1300 Front Bike Light

Blinder Mini Rear Bike Light

Scout Travel - Smart Luggage Tag, Finder & Alarm

Blinder Bike Light Twinpack

Creating accessories for cycling, running & the outdoors. Designed in Naarm [Melbourne] since 2002.

Accessories for cycling, running & the outdoors. Designed in Naarm [Melbourne] since 2002.

Your privacy is important to us. We developed this Privacy Statement so you know how we collect, use, share and store your personal information.
This Privacy Statement applies to all websites, applications (“apps”) and products on which this Privacy Statement is shown. If a Knog website, app or product links to a different privacy statement, then that privacy statement will apply to your use of that site, app or product.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the ‘Revised’ date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the site, and you waive the right to specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the after the date such revised Privacy Policy is posted.
We recommend that you read this Privacy Policy in full to ensure you are fully informed.
Collection of your Information We may collect information about you in a variety of ways. When you visit www.us.knog.com or www.knog.com, our servers capture the IP addresses, domain names and network identifiers of our users. In some countries, including those in the European Economic Area, this information may be considered personally identifiable information under applicable data protection laws. This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, and other similar usage information. We use this information to measure the use of our Site and to improve the content of our Site.
E-mail addresses and other personally identifiable information such as first and last name, home or other physical address, telephone number and other similar information are known only when voluntarily provided by a visitor for registration of product purchase, newsletters and communications, sweepstakes, contests or other participation of visitors in any available online interactive activities. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site.
Use of your Information Having accurate information about you permits us to provide you with a smooth, efficient and customized experience. Specifically we may use information collected about you via the Site to : (1) contact product owners in response to product recalls, (2) to understand the use of our Site and make improvements; (3) to fulfill prizes; (4) to respond to specific requests from visitors; (5) to obtain parental consent from visitors under 18 years of age (or the applicable age of majority if higher in a particular jurisdiction), where necessary; (6) to provide any necessary notices to our visitors or their parent or guardians, where necessary; (7) to protect the security or integrity of our Site when necessary; (8) to send you notices and solicitations regarding the Site, our products or our Affiliates; (9) to share with authorized retailers and distributors of our products to promote our products to you, and (10) in general to promote and market our products and/or products of our Affiliates to you. We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Processing personal information Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, for example to tailor our marketing to you, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), these interests will generally relate to: operating our platform and communicating with you as necessary to provide our services to you, responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.
Children We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under the age of 13 without their parent’s or parental guardian’s consent, we will delete that information as quickly as possible.
Cookies and Web Beacons We may use cookies, web beacons, tracking pixels on the Site to help customise the Site and improve your experience. A “cookie” is a tiny element of data that a Website can send to your browser, which may then be stored in your browser so we can recognize you when you return. Further information about how we use cookies and similar tracking technology can be found in our Cookie Notice. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browsers settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
Data from Social Networks User information from Social Networking Sites, such as including your name, your social network username, location, gender, date of birth, email address, profile picture, and public data for contacts, if you connect your account to such social networks becomes subject to the privacy policy of that social network/service. We do not control, and are not responsible for, the privacy practices of such networks or services. You should consult the privacy policy of such networks/services.
Data from ModeMaker App When you create a Modemaker account, we ask you to provide your email address, name, country, date of birth, gender and password. Only email address and password are required for account creation, other fields can be omitted. Knog processes your email address because you use your email address and your password to sign in to your account. The legal ground for processing your email address for this purpose is based on Knog’s legitimate interest in protecting the security of your account. Knog also processes your email address, name, country, date of birth and gender for the purpose of sending you important information about your Knog products, apps or account, such as important safety information or material changes to this Privacy Policy. The legal ground for processing your email address, name, country, date of birth and gender for these purposes is Knog’s legitimate interest in providing you important safety or other information about your Knog products, apps or account or material changes to this Privacy Policy.
Data from Contests, Giveaways and Surveys Personal and other information you may provide when entering contests or giveaways and/or responding to surveys may be collected on the Site.
Security of Your Information We use administrative, technical and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Retaining your information We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Third-Party Services This Site may contain links to third-part websites and applications of interest that are not affiliated with us. Once you have used these links to leave this Site, any information you provide these third parties is not covered by this Privacy Policy, and we cannot guarantee the privacy and safety of your of your information. We are not responsible for the content or privacy and security practises and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.
Data protection rights If you are a resident of the European Economic Area, or in certain other situations, you have the following data protection rights, which you can exercise by contacting us using the details below:
The right to access, correct, update or request deletion of your personal information. The right to object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. Alternatively, you can indicate your marketing preferences for email, phone and postal marketing during registration or at any time by contacting us using the contact details provided below.
The right, if we have collected and processed your personal information with your consent, to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
Changes to this Privacy Policy We keep this Privacy Policy under regular review and may amend it from time to time. Please check back regularly to view the latest version. Hard copies of this Privacy Policy are available from us on request. If you do not agree with the policy, you should cease use of the Site immediately.
You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy. If you have any questions or concerns about our use of your personal information, please email us via our <a href="https://knogsupport.zendesk.com/hc/en-us/requests/new">help centre</a>&nbsp;or by post to:
Knog Pty Ltd 2 - 6 Gwynne St Cremorne, VIC 3121 Australia Telephone: (+61) 3 9428 6352

Privacy Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us <a href="https://knogsupport.zendesk.com/hc/en-us/requests/new">here</a>.&nbsp;If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question through our <a href="https://knogsupport.zendesk.com/hc/en-us/requests/new">help centre</a>.&nbsp;
 
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
 
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund Policy

Shipping on our US store is&nbsp;only&nbsp;available to United States Mainland&nbsp;addresses. If you're ordering from another location, please shop our international store,&nbsp;<a href="https://www.knog.com/">knog.com</a>.
Shipping is free for orders over $65, and just a flat-rate of $8 for orders under $65.&nbsp;
Delivery is fast.&nbsp;Your order will be processed&nbsp;within 24 hours at our warehouse in&nbsp;Texas and delivered to your door within 4-5 business days.
Once your order has been processed and is on the move, we'll send you an email with the tracking info so you can watch its progress.
If you have a shipping inquiry or a question about your order, please get in touch via Contact Us.
Returns are free&nbsp;and accepted within 30 days of your purchase. For more information, please see our&nbsp;<a href="https://knog-us.myshopify.com/pages/returns-warranty">Returns &amp; Warranty</a>&nbsp;page.&nbsp;
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