Portal®

RADIUS CAP

LATERAL PEAK LS T

DRIFT MERINO GLOVE

LATERAL PEAK T

BORDERS CARGO BELT

MARKA LINER SHORT

SPORE ECO-STRETCH BUFF®

LINEAGE ALL PURPOSE SOCK

PATTERN ACTIVE SOCK

CODE WIND JACKET

Portal provides tools for life with movement, offering solutions across running, cycling, and hiking.

Portal provides tools for life with movement, offering solutions across running, cycling, and hiking. From Oslo, Vancouver and London, Portal brings a unifying perspective to outdoor activity, with functional products for modern exploration.

Privacy Policy

Returns We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. <meta charset="utf-8">Taxes &amp; Duties Please note that any taxes, customs duties, and original shipping fees paid at checkout are non-refundable. Refunds will only cover the product prices in your order. 
Visit our returns portal, <a href="https://returnsportal.shop/portal" target="_blank">here</a> and follow the steps to return.
Please note&nbsp; — Include the full order number (PORTAL®—0000) to gain access to the portal — Use the email address associated with your order
How does the portal work? Using the portal is simple, log in with your order number and you’ll be given the option to exchange (UK only) or return your item(s) with ease.
To begin your exchange or return, follow these steps:
— <a href="https://returnsportal.shop/portal" target="_blank">Open the portal</a> — Enter your order number and the email address associated with your order — Select the item(s) you would like to return to us — Select if you would like to exchange (UK only) or return the items — Print the postage label and attach it to the outside of the package — Drop it off at your nearest Drop Off Point shown in the portal
Items sent back to us without using the prepaid labels generated by the portal will not be accepted.
<meta charset="utf-8">If you are outside the UK and would like a different size or style, please request a refund and place a new order.
Returns: Shipping Fees
UK Exchanges: FREE Refunds: £6 GBP
Europe – Zone 1: Norway, Switzerland Refunds: €30 EUR
Europe – Zone 2: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden Refunds: €25 EUR
Europe – Zone 3: Croatia, Czechia, Hungary, Latvia, Lithuania, Poland, Slovenia Refunds: €25 EUR
Europe – Zone 4: Cyprus, Iceland, Turkiye Refunds: €35 EUR
International – Zone 1: Australia, Canada, China, Hong Kong, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, United States Refunds: $40 USD
For any return-related questions, contact us at <a href="mailto:info@portal-brand.com">info@portal-brand.com</a>. European Union 14-Day Cooling-Off Period  If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. As with all returns, the item must be in its original condition, with tags, and in its original packaging. A receipt or proof of purchase is required.
Processing We will notify you once we’ve received and inspected your return and let you know if the exchange or refund has been approved. If approved, exchanges will be shipped and refunds will be processed automatically to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at <a href="mailto:info@portal-brand.com">info@portal-brand.com</a>.
Exceptions / Non-Returnable Items  Unfortunately, we cannot accept returns on gift cards. Additionally, for hygiene reasons, underwear cannot be returned or exchanged.

Refund Policy

Shipping &amp; Duties Orders are dispatched from our UK-based warehouse Monday to Friday and are typically processed within 1–2 business days. Tracking information will be provided once your order has shipped.
United Kingdom: Standard (∼2–4 days): £6.00 GBP Express (∼1–2 days): £10.00 GBP
European Duties &amp; Taxes: Import duties, taxes, and customs fees are included in the cost where indicated below (Zones 1 and 2). For Zones 3 and 4, duties and tax rates are set by the receiving country and calculated at checkout.
Europe: Zone 1 (Prices include customs duties &amp; taxes) Norway, Switzerland 
FedEx (∼2–4 days): €28.00 EUR
Europe: Zone 2 (Prices include customs duties &amp; taxes) Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden 
FedEx (∼2–4 days): €18.00 EUR
Europe: Zone 3 (Customs duties &amp; taxes calculated at checkout) Croatia, Czechia, Hungary, Latvia, Lithuania, Poland, Slovenia 
FedEx (∼2–4 days): €20.00 EUR
Europe: Zone 4 (Customs duties &amp; taxes calculated at checkout) Cyprus, Iceland 
FedEx (∼2–4 days): €35.00 EUR
International Duties &amp; Taxes: No additional or hidden costs on delivery. Duties and tax rates are set by the receiving country and calculated at checkout.
International: Zone 1 (Customs duties &amp; taxes calculated at checkout) Australia, Canada, Japan, South Korea, United States 
FedEx (∼3–5 days): $15.00 USD
International: Zone 2 (Customs duties &amp; taxes calculated at checkout) Thailand 
FedEx (∼4–6 days): $25.00 USD
International: Zone 3 (Customs duties &amp; taxes calculated at checkout) Hong Kong, New Zealand, Philippines, Taiwan, Turkey 
FedEx (∼4–6 days): $35.00 USD
International: Zone 4 (Customs duties &amp; taxes calculated at checkout) China, Malaysia, Singapore, United Arab Emirates 
FedEx (∼4–6 days): $40.00 USD
Rejected Deliveries: If an order is rejected and returned to us, we’ll process a refund for the item(s) once received. Any return shipping fees or handling charges will be deducted from the refund. Original shipping costs are non-refundable.
Unclaimed Packages: If a package is not collected and the courier is unable to return it to us, we will not be able to offer a refund.
For any questions, contact us at <a href="mailto:info@portal-brand.com">info@portal-brand.com</a>

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