Please allow 1 to 2 business days for order processing in addition to the shipping times listed below when determining which method is best for you.

Premium shipping

The fastest and most reliable service we offer. It’s also free on orders over 140 USD to the US.

shipping to the US: FedEx express “one rate”/ 2 to 3 business days

shipping international: DHL Worldwide / 2 to 5 business days

PO Box? carrier cannot deliver to a PO Box. Please be sure to enter a valid street address

Standard shipping:

Free standard shipping is offered on orders over 90 USD to the US.

Shipping to the US: FedEx ground economy  / 5 to 10 business days

shipping international: Not available

PO Box? carrier cannot deliver to a PO Box. Please be sure to enter a valid street address

Customs and duty fees

International orders outside of USA are subject to import duties and taxes, as determined by your country. We are not responsible for any additional charges that might occur.  The shipping charges incurred at check-out do not include duty, import or vat taxes.

Locate a retailer near you to avoid international taxes and duty fees.

Return and exchange policy

Not working out for you?

Items purchased on cieleathletics.com can be returned for refund, exchange, or store credit within 30 days of receiving your order. All items must be returned in brand new condition with no signs of wear, and with all tags and inserts attached in their original position.

Shoes must show no sign of wear on the upper, mid, or outsole and be free from scratches or marks of any kind. All stickers, tags and inserts must be attached in their original location. 

We offer $12 flat rate return labels for the US and Canada. The fee is deducted from the refund. If you opt for an exchange or store credit, the fee is waived. We do not offer prepaid return labels for international returns. All return requests must be approved before shipping.

Start a return at cieleathletics.com/return-portal.

If you have any questions about choosing the right style, colour, or size, please reach out!

Return processing and refunds

Our products are made in limited quantities. All returned items are inspected upon arrival for signs of wear. A return that does not meet our requirements is subject to refusal.

Once the return is received and approved, the refund, exchange or store credit will be processed. Refunds are made to the original payment method and take 2 to 5 days to be reflected on your bank statement.

You will be notified of any updates regarding your return.